Shipping and Returns

Shipping Policy

All orders are shipped within 3 business days from receipt; orders placed after 12 p.m. CET will be processed the following business day (not including weekends and/or holidays). Orders placed after Friday 12 p.m. CET are shipped by Tuesday.

Please allow up to 5 business days after order was shipped for delivery. Express shipping service is available. The transit time could occasionally be delayed by local Customs agencies in the recipient's country.

If an item is out of stock at the time you place your order, we will notify you if and when the item will be available prior to shipping your order.

Standard Shipping

Ship Method

Order Value

Shipping Cost

Delivery Time from Shipment

UPS/FedEx/DHL Ground
(European Union only)

€60 or £50 or more (exc. Taxes)

Free

2-5 Business Days

UPS Ground
(Italy only)

-

€7 Flat Rate

1-3 Business Days

UPS/FedEx/DHL Standard
(European Union)

-

€10 Flat Rate

3-5 Business Days

UPS/FedEx/DHL Standard
(International)

-

€30 Flat Rate

3-7 Business Days
(Order by 12 p.m. CET)

 

We treat Express Orders with extra care and they are shipped the same day the order is received; orders received after 12 p.m. CET will be processed the next business day.

Express Shipment

Option for express shipping outside European Union

Ship Method

Shipping Cost

Delivery Time from Shipment

Express International

€20 Flat Rate

2-7 Business Days

UPS Expedited -
European Union

€30 Flat Rate

1-3 Business Days

***Please note: We only ship to countries that appear at checkout

Returns Policy

We are happy to accept any new/tagged/unworn garment for exchange/store credit within 30 days from delivery.

Only garment(s) in original condition with tags intact will be accepted.
Returns/exchanges must be made within 30 days from the day of delivery.

Returns/exchanges are accepted by mail and cannot be returned to flagship stores. We suggest registered mail or couriers to avoid losses.

All returns will be credited to the original form of payment.
Original shipping and duty/tax fees are not refundable. Return shipping is covered by the customer.

Returns/exchanges are processed within 10 business days.

Return Instructions

To make it as easy as possible, please use the same box provided for you in your original order to return your items. Please do not use envelopes as garments tend to get damaged and will not be accepted for return.

If you have an account:
  1. Log into your account to generate a return authorization form.
  2. Print the return authorization form, which must be included in your package.
  3. If you are unable to print the return authorization form, please include your invoice and note the items for return there.
If you do not have an account:
  1. Click here to Start A Return.
  2. Type in your Order # and email address (email address must be the same used to place the original order).
  3. Select the garment(s) to be returned.
  4. Print the return authorization form, which must be included with your package.
  5. If you are unable to print the return form, please include your invoice and note the items for return.
To make it as easy as possible, please use the same box provided for you in your original order to return your items. Please do not use envelopes as garments tend to get damaged and will not be accepted for return.
If you need assistance with your exchange, please email us at eushop@cosabella.com. Please include your web order number. Our business hours are Monday through Friday 9am-5pm CET.